About Costco Vision Center
Costco Vision Center is highly regarded for its exceptional customer service. The staff are described as nice, helpful, and committed to providing all the necessary information for customers to make informed decisions. The optical team, in particular, is commended for their attentiveness and making customers feel cared for. Despite the busy environment, the team is praised for maintaining a high level of service, with many customers returning year after year. The tire center also receives positive feedback for its hassle-free refund process, with staff going the extra mile to ensure customer satisfaction. However, there is some disappointment expressed regarding the misuse of Costco memberships.
My husband and I were recommended by a family member to the optical doctor at Costco on 192nd. We were both so impressed with Dr. Lewis and his staff. They made sure to call us the day before with a reminder, text us with the link For the necessary paperwork to fill out, and answered any questions. I was also impressed with the technology they have on site. It turns out my husband has two cataracts, which we knew were impacting his vision. However, I was impressed that Dr. Lewis recommended that my husband not get glasses until after having the cataracts removed. He discussed the referral for cataract surgery and who he recommended. The doctor explained things exceptionally well and very clearly. My eyes are fairly weird having had bacterial spinal meningitis many years ago. I have pseudo tumor, a.k.a., my brain thinks it has a brain tumor. Some doctors deal with this information. Well, as did Dr. Lewis. He showed me how my retina are actually crinkled from the brain pressure I have. He also explained that I would need to have a very different type of surgery eventually, and that this is affecting the vision of my left eye far more than my right. This is the most information I have gotten out of any doctor regarding my vision in over 30 years. After this positive experience, both of us agreed that we would keep Dr. Lewis and his staff. I'm really happy that our family member had recommended him. It was also very easy to just go out his door with my prescription and order a regular pair of glasses and sunglasses at the Costco optical center. With $50 off the second pair, I was able to get both pair of glasses for right around $300 , and this included the bifocal lenses that have no line.
Anytime I interact with the optical team to fill a prescription or pick up my glasses, it’s outstanding. Each employee genuinely makes me feel cared about. I don’t think a lot of them even get lunch breaks. It’s always so busy here and people keep coming back because the customer service at this location is so good. I’ve been coming here for years and seeing the same people over and over and all of the employees are fantastic.
Costco tire center here rocks. Left feedback on a comment card but my handwriting is terrible. All the staff at this Costco tire center are super nice and very helpful. I purchased a more expensive set then changed my mind wanting a little cheaper option. They helped me get a refund for the difference and buy the tires I wanted. They didn't try to talk me out of my decision just gave me all the information to make a choice. I appreciate when companies don't pressure you to buy the more expensive option. I'll update the review with some names of the people who helped me.