About Buckley Veterinary Clinic: Libra Susan DVM
Buckley Veterinary Clinic, known as Libra Susan DVM, is highly regarded for providing compassionate and thorough care for pets. Clients appreciate the attentive staff and the dedication of the veterinarians, especially noting Dr. Shaman and Dr. Stevens for their kindness and understanding. The clinic has cared for a variety of pets, including senior chihuahuas and active Boston Terriers, offering services such as wellness checks, shots, nail trims, spay and neuter surgeries, anal gland expression, and euthanasia. Many clients feel confident in the quality of care received, often mentioning the supportive team that works closely with pet owners to make informed decisions, especially during difficult times like illness or end-of-life care. Though some mention that wait times for appointments and surgeries can be longer, they generally find the availability of vet techs for simple procedures convenient. The clinic also offers flexible payment options, such as keeping money on account for easier transactions and prepayment for surgeries. Clients with special needs pets praise the staff for their patience and willingness to listen, with one veterinarian, Dr. Stevens, especially commended for her gentle handling of reactive dogs. Overall, Buckley Veterinary Clinic is seen as a friendly, reliable place that prioritizes the well-being and comfort of both pets and their owners.
Buckley Vet has been pretty good to me and taking care of my pack of Boston Terriers. Prices are a little bit high but I'm ok paying because I feel I get better service. I also like how I can keep money on their books so when I have to send a friend or family member in to handle drop offs/pick ups there's no issues with paying or I can just deposit money to cover the surgery before hand. I've done shots, wellness checks, nail trims, spay, neuter, anal gland expression, and one euthanasia. They also did wellness checks throughout the pregnancy of one of my dogs and assisted in getting help for a 5day old puppy who was having eye issues. The team was more than supportive when one of my dogs was diagnosed with cancer. They worked with me to get all the information needed to make an informed decision. At this time of my dogs illness it was best to offer thorough comfort care instead of spending unknown amounts of money for a 5% chance of remission. Wait times for an appointment/surgery can take time but they usually have good availability for vet techs to handle simple things like nail trims.
Previously I had put that I would not recommend Buckley vet due to them not being honest with me about being able to keep me updated on a dog I had helped someone get the vet care they needed with. It was surrendered by the owner and I was told over phone, text and in person I could be updated. Later I was informed I could not be updated due to it being a surrender. I was later informed it was miscommunication on their end about being able to tell me updated and they felt really bad about it. Because they went out of their way to call me I think that was very nice as some places would not go out of their way to explain the situation and I respect that. I’ve had previous experiences with them before due to being a puppy foster parent and taking in pups that are medically in need. I hope we are able to build a better relationship as they are friendly and also getting into them is quick and easy, their front desk staff has always been very nice.
I have never been happier with the amount of care and attention this vet office gives me and my special needs dog. They listen and address all of my questions and concerns and they work with me to figure out the very best options for managing my dogs care, all with kindness, I always leave with satisfaction and optimism. They all do an amazing job!