About DVAC Services
DVAC Services is a reliable and fast company that provides top-notch service to its customers. With competitive pricing and friendly service, the company has been helping customers since 2014. Their skilled technicians can handle any job, from gas piping and plumbing to electrical services and HVAC repairs. Clients range from residential to light commercial and new construction. DVAC Services is committed to meeting customers' needs in a professional manner. Customers have reported being extremely satisfied with the company's work, praising the knowledge and expertise of the technicians. The company's quick response time and ability to complete jobs efficiently have also been noted, with some customers having their issues resolved within the same week. Overall, DVAC Services is a trustworthy and efficient company that provides excellent service to its customers.
DVAC installed a ductless heat pump system with ceiling cassettes. This review was written closely after install- if things change, I will come back and revise. From the sales process to completion of the project, their team was attentive and on point. Melody called me within minutes of putting in a request on a Facebook ad, and later was very responsive via email with regard to the billing and other questions. Joe, the sales guy, made the time to come review the proposal with us on his day off because it was the only day my husband was off work. Other companies only emailed the proposals and some didn't even follow up. The install team, led by Oleks, showed up on time when they said they would and worked efficiently to meet the deadline. There was one snafu at the end because there was a problem with one of the parts inside the outdoor unit not working, which delayed completion, and the owner, David, showed up with Oleks to fix the problem; he spent most of his day at our house or working with suppliers to get a solution or the part we needed. We didn't have heat for one day because the baseboards had been disconnected to connect the new unit, so they brought loaner space heaters for us to use as well. David clearly explained what was going on and took personal responsibility for troubleshooting and fixing the issue, as well as a small communication issue that had occurred. That shows true ownership to me. Equipment issues are out of his control, but it was within his control to work to resolve the issue quickly and effectively. They even let us keep the loaner space heaters over the weekend just for peace of mind, even though the system was working. Finally, I was really worried that having guys in our home working would leave a mess but I think it's actually cleaner than when they started. We're super happy with our new system, which is much quieter and more even than the old baseboard heaters we had.