Tips & Reviews for Elements Massage

appointment required mask required staff wear masks all staff fully vaccinated masks required accepts credit cards street parking, private lot parking bike parking accepts insurance wheelchair accessible gender-neutral restrooms women-owned

Oct 2021

The staff are super friendly and so are the massage therapists. The place is kept very clean. Overall they are really good. Once in a while I'll get someone who maybe isn't the right fit (too light like a Swedish massage), so that's the only reason I gave 4 stars and not 5.
Jun 2021

I arrived for the massage a few minutes early, but then had to fill the paperwork which took ~5-10 minutes so ultimately, my massage didn’t start until closer to 15 minutes after the scheduled time. Which would have been fine if I was still given a 60 minute massage as I had paid for, but instead, the masseuse ended the massage 5 minutes EARLIER than the SCHEDULED end time. So I ended up only receiving a 40 minute massage when I had already (over)paid for 60 minutes.Very disappointed. And as someone who gets regular massages, was not really wow-ed by those 40 minutes either...
May 2021

I have become a member after one great message, this has turned in to nothing but a hassle. Two canceled messages later both at their request for varied reasons every time I try to re book on my schedule they are booked out for about a month. How does this work when I have a credit to use for last months membership? I have tried several times to get a message same week or next week as that's when I know my availability, it's impossible. When I asked to cancel I'm now told I'll be charged again, when I can hardly keep an appointment with them let alone schedule another one. This should be waved, it's not my fault that they cannot keep up with demand. I do not want to be...read full review