About Sears Appliance Repair
Sears Appliance Repair offers fast and reliable appliance repair. Local technicians fix all major home appliance brands with a workmanship guarantee. They provide convenient same-day and next-day appointments for repair and maintenance services covering refrigerators, washers, dryers, stoves, ovens, and dishwashers. Customers found the repairmen experienced, doing the job quickly and efficiently. One technician was punctual, polite, and knew exactly what the problem was, fixing it right away. Another man did everything he could to help with a repair, getting a fridge up and running. While one technician was great and stuck with a problem until it was fixed, another customer was unhappy with the price charged for fixing a dryer. Communication was also an issue for one customer who felt a lack of person to person contact prolonged a difficult repair.
Al was great but the fact this is our second fridge in 3 years that has broken down and we can't get the parts for. We pay a fee for them to tell us we can't get the part. The first one was thankfully under warranty and they had to replace the fridge because they couldn't get the part but the second one broke down after a year.
Technician prompt, polite, knowledgeable. Problem is defective equipment for which he needs crucial parts that require authorization, equipment and follow-up appt. Tech unable to say how this will be handled “
, with no clear plan other than company to contact us. We paid for coverage, but we are left with words. Please respond immediately.
James C Lewis MD and Deanne Z
Lewis MD
Excellent customer service and explained the malfunction clearly. Turns out the issue is common with this brand. He advised me on how to avoid it in the future, again with clear instructions.