This place is useless if you are looking for a place to take a baby. The answer to any question is just, "you never know, they are just babies." If you try messaging a simple question on the terrible portal, the personalized response from the doctor is always, "we would be happy to discuss this in an appointment." Appointments are only during work hours and are hard to schedule. Then, when you go in the answer is usually, "I don't know, they are just a baby," or "you should go to a specialist" which I could have gotten in an email. Poor customer service with no respect for the customer's time.
May 2023
I would love to say I love this clinic, but after completing new patient paperwork on the 13th of April, negotiating with their administrator via email for a week or so to understand what additional paperwork was needed, we sent through all the paperwork on April 25. 2 weeks and 2 calls later I have been told repeatedly 'we are waiting on the nurse to confirm we have what we need'. No ETA, no empathy, simply 'it is in process and we will call you when it is done'.
Oct 2022
Man I can't tell you enough how terrible this place is. Dr. Morris is great but getting an appointment in this horrible business is extremely difficult. YOU LITERALLY CANNOT TALK YO A PERSON ON THE PHONE!!!!!! From start of business to close you will be on hold for over an hour. Then their call back service doesn't work. Just a terrible experience. Dr. Carol Fix should not work there anymore. She shouldn't practice medicine. She's so angry, doesn't like kids. She literally threw my kids toy car across the room when it was in his hand after he was waving it around. Terrible place. Dr. Morris was the only reason worth going back but it's not worth the hassle to get an appointment with him. I can't say enough how much I hate this place.
This place is useless if you are looking for a place to take a baby. The answer to any question is just, "you never know, they are just babies." If you try messaging a simple question on the terrible portal, the personalized response from the doctor is always, "we would be happy to discuss this in an appointment." Appointments are only during work hours and are hard to schedule. Then, when you go in the answer is usually, "I don't know, they are just a baby," or "you should go to a specialist" which I could have gotten in an email. Poor customer service with no respect for the customer's time.
I would love to say I love this clinic, but after completing new patient paperwork on the 13th of April, negotiating with their administrator via email for a week or so to understand what additional paperwork was needed, we sent through all the paperwork on April 25. 2 weeks and 2 calls later I have been told repeatedly 'we are waiting on the nurse to confirm we have what we need'. No ETA, no empathy, simply 'it is in process and we will call you when it is done'.
Man I can't tell you enough how terrible this place is. Dr. Morris is great but getting an appointment in this horrible business is extremely difficult. YOU LITERALLY CANNOT TALK YO A PERSON ON THE PHONE!!!!!! From start of business to close you will be on hold for over an hour. Then their call back service doesn't work. Just a terrible experience. Dr. Carol Fix should not work there anymore. She shouldn't practice medicine. She's so angry, doesn't like kids. She literally threw my kids toy car across the room when it was in his hand after he was waving it around. Terrible place. Dr. Morris was the only reason worth going back but it's not worth the hassle to get an appointment with him. I can't say enough how much I hate this place.