1-800-PACK-RAT is a portable storage container and moving company that serves the Sterling, VA area. They cater to military families and offer a variety of services, including on-site storage, warehouse storage, local moving, and long-distance moving.
Customers have generally been satisfied with the company's services, especially their experience with military families. The staff is reported to be patient and helpful, assisting with accessing military bases. Many customers appreciated the punctuality and professionalism of the team, including employees like Harjeet Singh and Anthony, who were noted for their efficiency and courteous service during both delivery and pick-up.
While some customers have experienced issues with scheduling and communication regarding delivery times, others found the overall process smooth. One customer mentioned a cross-country move where they faced a delivery rescheduling without prior notice, leading to additional costs for a rental truck. Though they received a refund, the lack of communication was frustrating. In contrast, another customer praised the consistency of on-time delivery and the comfort of knowing their belongings were stored in a temperature-controlled facility.
Overall, 1-800-PACK-RAT appears to provide a reliable and affordable storage and moving solution. Most customer experiences are positive, particularly regarding the staff's patience and helpfulness, while the company is encouraged to improve communication and scheduling issues.
