About Smiley's Heating and Cooling
Smiley's Heating and Cooling has been serving Hampton Roads since 1986, offering reliable residential and commercial HVAC services. Their team of experts, including owner and skilled technicians, provides exceptional customer service and a strong work ethic. They are punctual, professional, and personable, taking the time to explain complex systems and ensure quality service. Customers have praised their professionalism, especially noting the installation of units and the overall experience as highly satisfactory. The company is known for its responsiveness, often working quickly to fix issues and transfer maintenance plans to new homes. One technician, Mr. Hayden Neal, is recognized for his diligent work and respectful attitude, making customers feel valued. Smiley's technicians focus on comfort and reliability, ensuring heating and cooling systems work correctly, which leaves customers feeling confident and satisfied. Their friendly approach and commitment to quality have earned them a reputation as one of the area's most dependable HVAC companies. Recently, customers have highlighted their thoroughness, professionalism, and kindness, with one customer particularly impressed that Ryan took the time to install a window unit so they could sleep well and even cleaned up trash left by another company. Others appreciated the quality control, as the company sent a technician several days after the initial work to ensure everything was done properly. In Chesapeake, a customer praised Dorrell I. for quickly repairing a mini-split system, emphasizing his professionalism and the reasonable fee charged. Overall, Smiley's is seen as a reliable and caring company that provides excellent service and honest pricing.
We had two systems installed by Smileys about two years and have kept our yearly maintenance on the units as well. There cost are competitive and they offer discounts to current clients as well. They are also servicing my daughter's system on her new home purchase.
I recently hired Smiley's to install a new Trane HVAC system to my home. During the installation, the techs uncovered a challenge due to the way my home was built over 20 years ago. Instead of trying to shift blame, the Portsmouth GM, Curtis and his team went way above and beyond to think outside the box, come up with a great alternative for the installation, and took care of it with no additional cost to me. Their entire team from the moment I called for the quote to the completion of the job were professional, courteous and knowledgeable. They communicated very well and were on-time and fast. I was very impressed with the level of service I received and am very glad I hired Smiley's. I highly recommend them for their HVAC expertise and high level of customer service. True rockstars. Thank you!