The Right Place For Finding The Right Pros Near You!
10/10 STARS! This is the longest review ever, but I am so thoroughly impressed that I had to write it.
It is quite uncommon today to find a company with integrity, but I found that and more in Mountain Valley. I cannot express my gratitude to everyone at this company, including the technicians, office personnel, and general manager, for the effort and hard work they put into our installation. When you are spending over $20k you get a little nervous when things don’t go quite right at first but their communication and reassurance throughout the entire process was unmatched.
We purchased an 1800s Victorian home not long ago. The windows and siding are original and there is very little insulation, so it is difficult to heat and cool. The HVAC unit for the 2nd floor was about 50 years old and did not work at all and the duct work was old and gross.
I received estimates from 3 different companies for a completely new HVAC system, including ductwork. Mountain Valley offered the largest variety of manufacturers with lots of new “smart” options. We settled on a Mitsubishi system because of their reputation, great track record with warranty calls and the technology they offered within their units.
Fast forward to installation. The same week that we had the HVAC installation scheduled we were also getting hooked up to county sewer. We literally had 8 work trucks and 2 excavators in the back yard, plus a truck out front and one in the neighbor’s driveway. The Mountain Valley crew was very respectful of the plumbing team’s need for space and worked with our neighbor to ensure he wasn’t put out. 3 days later and installation was done.
And then we had hot weather…and a very hot 2nd floor.
I had to call them back. They came out multiple times and tried everything they could to get things right, but it just was not cooling. So, we finally got a visit from the GM. After spending quite a lot of time talking to us and understanding our needs and complications, he said he thought the unit was undersized and agreed to take it all out and put in a bigger unit and duct work. AT NO CHARGE TO US. Say what?!? I was astounded and relieved and so very grateful. We chose to stick with Mitsubishi and they came out within a week and installed the bigger system and ductwork.
And two days later…it was still a very hot 2nd floor.
They came back out a couple more times and made some adjustments that helped some but, in the end, it still was not right. I called the GM and he agreed to swap it out AGAIN…AT NO CHARGE TO US. I almost fainted. This is unheard of! I am so used to having to fight to make things right – with everyone from Walmart to our home warranty company. I could not believe it.
So back they came for a 3rd installation!!! We thought that maybe the Mitsubishi was too “smart” for our old house with its variable speeds and sensors, so we opted to change to a basic on/off version of a Lennox this time. And voila! Between the duct work changes, the “dumber” unit and a couple of thermal curtains we finally have a cold 2nd floor! So cold, in fact, that we finally took out our window units, which a big step forward in the trust department for someone who likes it 64 at night.
I am sending a huge, heartfelt thank you to Noah, Tabitha, Phillip, Santana, and the whole crew. Even the electricians that they use are great! We appreciate everything and are your happiest customers ever. Keep up the amazing work and please don’t change!
We used Craig construction llc to finish our home build and he exceeded our expectations. His attention to detail is unmatched. I would definitely recommend his company to anyone looking for quality work!!!!
Whenever my parents come from Michigan we go here to get our haircut. I bring my kids here too. She knows what looks good, teaches you how to style and has great products. She's no nonsense, will give it to you straight about your hair. She's a hair professional and you are not, thats why you are there so listen! I think this is the only place I'll get my hair done from now on.
Sandy has been my hairdresser for a long time. She does an amazing job! I have had my hair short and long. She always knows the right cut for my hair! She is also one of the sweetest people I have ever met! Prices for haircut, color, and style are very reasonable.
Wonderful job on our little dog. She is very nice and was very helpful. We are from out of town and she is willing to work with us when we have to go into the city for appointments.
Great group of guys there at Steven Custer's Construction. They were very helpful, and take pride in there work. I would recommend them to anyone.
I used this vet during my search for a New veterinarian when Dr. Keller retired for my Chiweenie with Epilepsy & skin problems. This is the first vet I've used in the Page County/Shenandoah Valley area that takes the time to weigh the options based on medication interactions and follows the law/procedures set like taking blood every 6 months to check the pups levels when being on a certain medication. Also, they educated me on quite a few things I didn't know.
Very nice doctor she takes time to listen to you. I would recommend her to everyone
