ZIPS Cleaners is a local business known for its fast turnaround on cleaning services. The desk staff are friendly and warm, with staff like Yanira always greeting customers with a smile and a good morning. The business stands out for its excellent customer service, as demonstrated by their proactive approach to fixing mistakes and accommodating customer needs. Customers appreciate their flexibility, especially when they need their dry cleaning quickly, such as having items ready by Saturday before noon. While some may find the prices a bit high, like the $18 fee for hemming a cotton/polyester dress, the overall service is considered satisfactory. Customers also value the convenient location, email updates, and the friendly atmosphere created by the staff.
I’ve tried several dry cleaners in the area, but Zips in Mt. Vernon has completely won me over — and a big reason for that is Gabriela at the front desk. From the moment I walked in, she greeted me with a warm smile and made the whole drop-off process quick and effortless. She took the time to note a stubborn stain on my dress shirt and assured me it would be handled with care. Sure enough, it came back spotless!
Gabriela is exactly the kind of person you want representing a business — attentive, knowledgeable, and genuinely friendly without being over the top. She remembered my name on my second visit, which is a small touch that goes a long way.
Gabriella is the greatest. Always seem to run into her when taking my clothes to get dry cleaned. Any time I’ve got a stain she always makes sure to get them out. She’s the best hands down. 10/10 employee of the year. Great customer service and always friendly.
May 2026
5.0★★★★★
This place is great ! I being using this location for over 19 years . I once forgot to pick up a few items and Ulises de leon took the time to call me and remind me about them . Excellent costumer service and professionalism you will have from all the employees at this location
