Do not trust this woman. She removed 14 teeth, exceeding consent, from 14yo dog.
Paperwork signed for a teeth cleaning predicted 3 (up to max of 6) teeth be removed. Paperwork indicated Doc was to discuss with us any complications that occurred during procedure. She did not contact us, but proceeded to remove more than 1/3 of my dog’s teeth, without consent.
Note- Dr Willis, co-owner of practice, has been great in followup to try to make this right.
April 2022
DO NOT GO TO THIS VET OR THE GROOMER INSIDE! Our dog got groomed there and in the car on the way home had breathing issues and coughing up blood. This wasn't his vet, he was only there to get groomed, but due to the emergency situation and his being across town, my mom turned the car around and went back to Winterfield vet for immediate help. They were barely sympathetic and were not giving her answers. He unfortunately passed away under their care, still with no TRUE answers to what happened that day (at the groomer) to on set this emergency. Upon his passing, she requested his patient paperwork to try to decipher herself to see what happened. When she got the paperwork,... read full review
March 2022
I would give 10 stars if I could. We have taken our labradoodle to these wonderful people for 14 years. He was so loved and cared for by everyone from the front desk, the groomers (LOVE Gayla!!!), the Vet Techs (esp Hillary and Lydia) and the vets (esp Dr. White and Dr Willis)!! They are all so patient and take the time to listen and offer their expertise with compassion. Their Jobs are not easy a lot of days and often they are met with emotional pet family members who take out their fears and frustrations on them. I have witnessed how much they care very much for each animal that comes through the door and strive to give the very best care they can. I would highly recommend... read full review
Do not trust this woman.
She removed 14 teeth, exceeding consent, from 14yo dog.
Paperwork signed for a teeth cleaning predicted 3 (up to max of 6) teeth be removed.
Paperwork indicated Doc was to discuss with us any complications that occurred during procedure.
She did not contact us, but proceeded to remove more than 1/3 of my dog’s teeth, without consent.
Note- Dr Willis, co-owner of practice, has been great in followup to try to make this right.
DO NOT GO TO THIS VET OR THE GROOMER INSIDE! Our dog got groomed there and in the car on the way home had breathing issues and coughing up blood. This wasn't his vet, he was only there to get groomed, but due to the emergency situation and his being across town, my mom turned the car around and went back to Winterfield vet for immediate help. They were barely sympathetic and were not giving her answers. He unfortunately passed away under their care, still with no TRUE answers to what happened that day (at the groomer) to on set this emergency. Upon his passing, she requested his patient paperwork to try to decipher herself to see what happened. When she got the paperwork,... read full review
I would give 10 stars if I could. We have taken our labradoodle to these wonderful people for 14 years. He was so loved and cared for by everyone from the front desk, the groomers (LOVE Gayla!!!), the Vet Techs (esp Hillary and Lydia) and the vets (esp Dr. White and Dr Willis)!! They are all so patient and take the time to listen and offer their expertise with compassion. Their Jobs are not easy a lot of days and often they are met with emotional pet family members who take out their fears and frustrations on them. I have witnessed how much they care very much for each animal that comes through the door and strive to give the very best care they can. I would highly recommend... read full review