About Ulta Beauty
Ulta Beauty is a popular beauty retailer in the US, offering a wide range of cosmetics, fragrance, body, skin, and hair care products from over 500 brands, including well-known names like Tarte and Fenty. Customers appreciate the extensive selection and the availability of exclusive brands. The store has testers for most fragrances, allowing customers to try out many options before purchasing. Many shoppers enjoy helpful and friendly staff; for example, Odyssey was praised for her patience, knowledge, and helpfulness, helping a customer save money. The store also provides services like haircuts, which have received positive feedback, with some customers still getting compliments months later. Returning for additional services, such as ear piercing, is also common. Staff at the Benefit counter, like Nikki, are noted for their excellent service, making sure brows look perfect. While some experiences with in-store pickup have been inconsistent, the overall atmosphere remains welcoming. Despite minor issues, Ulta Beauty continues to be a favorite destination for beauty enthusiasts seeking quality products and positive experiences.
I recently came and was helped by Odyssey, she was great!! She was patient, smiled, knowledgeable and helped me save some money and I love saving my coins. I’m always greeted when I walk in and I appreciate the little things.
Been going here for anlmost 10 years and customer service has gotten much better than what it was like 7-8 years ago, The store used to have a very incompetent manager. Today, the cashier did a real poor job explaining about using my rewards. She was overly bubbly and very loud and maybe even nervous or anxious. Something that should’ve been really easy to explain took a long time. I was never in a position where I had more rewards than the total of my purchase. She just started talking to me about points and what she can do for me and I’m like I just wanna use my rewards and she just was not able to clearly explain it to me again, was hyper, overly loud and...read full review
Got a hair cut in October and I’m still getting compliments! Went from very long and straight to layered and short. Easy to style. Bought tools and products that worked well also. Returned later to get my ears re-pierced and that was a treat as well. Highly recommend Ulta!