Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I wanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states “If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.” Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don’t honor their policies.
Amazingly Excellent Customer Service by Erica! She greeted me with a great smile and asked me which cellphone I carried. When I told her, she presented to me a selection of cases I could choose from. After I chose, she placed the case and screen protector on my cellphone all in timely fashion! It was so great! I highly recommend them!
December 2023
A person just trying to hustle their business nothing wrong with that extremely helpful and such a generous staff they were great id definitely return and recommend coming here for your needs!
Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I wanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states “If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.” Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don’t honor their policies.
Update:... read full review
Amazingly Excellent Customer Service by Erica! She greeted me with a great smile and asked me which cellphone I carried. When I told her, she presented to me a selection of cases I could choose from. After I chose, she placed the case and screen protector on my cellphone all in timely fashion! It was so great! I highly recommend them!
A person just trying to hustle their business nothing wrong with that extremely helpful and such a generous staff they were great id definitely return and recommend coming here for your needs!