Yesterday, we unfortunately had a late evening main sewer line backup that resulted in raw sewage coming up through the basement floor drain (ewww, right?!).
We are scheduled to have our main sewer line replaced, but were told to call if any issues were to arise before then. I called Davis and per usual, everyone I spoke to in the office was kind, helpful, and very caring.
Even though it was after hours, a technician (Michael Cantrell) came and installed a drain plug to prevent sewage from backing up until our main sewer line can be replaced.
Michael C. was very polite, friendly, knowledgeable, patient, and thorough. He didn’t rush when assessing how to best fix the problem. He communicated clearly what needed to be done to prevent the issue from happening again until repairs could be made, and he took the time to answer all my questions without making me feel silly. He was efficient, and diligent.
On top of everything, before Michael left, he thoroughly cleaned the raw sewage that was covering part of my basement floor. He’s the real MVP!
Thank you to Davis and our technician, Michael, for another job well done!
About Davis Heating Cooling Plumbing and Electric
Davis Heating Cooling Plumbing and Electric offers reliable service from start to finish. The company's team of professionals is knowledgeable, courteous, and attentive, ensuring a positive experience for every customer. They handle maintenance, sales, and installation with a five-star level of service. Customers value the prompt and professional staff who clearly explain issues and listen carefully to their needs. The team includes experts like Daniel, Dakota, Tommy, Kimberly, and Kevin. Customers appreciate the quick response times and the ability of technicians to identify and fix problems efficiently, whether electrical issues or AC failures. For example, technician T.C. Fielder quickly diagnosed and repaired a partial electrical outage, showcasing expertise. Brandon Brown worked efficiently in the heat to repair an AC on a hot 93-degree day, providing excellent service and keeping homes cool. Many customers highly recommend Davis Heating Cooling Plumbing and Electric for their knowledgeable staff, flexible scheduling, and outstanding customer care.
Reviews
T.C. came to our home to address several electrical issues. He clearly explained any and all problems and quickly fixed each and every one. He was able to make recommendations for upcoming home projects that were helpful and cost effective. He was patient, professional and friendly. I would highly recommend him for any electrical problems. He is a Master Electrician and it shows through his knowledge and experience.
Had partial electricity go out. T.C.Fielder came out and knew what the problem was right away and fixed it. Very happy with his work. He was nice and very professional. I highly recommend them.
Angela Greene
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Hours
Monday 8AM - 9PM
Tuesday 8AM - 9PM
Wednesday 8AM - 9PM
Thursday 8AM - 9PM
Friday 8AM - 9PM
Saturday Closed
Sunday Closed
Good to know
- no online estimates
- on-site services not available
Location
4754 Riverside Drive, Danville, VA 24541
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