My Plumber

Jan 2024

Shady practice - A woman who called me for an appointment told me the estimate would be free, but that was not the case. A technician came in, diagnosed, and said he couldn't do anything but still wanted $49 from us. Even if there were clippers, he said there would be no guarantee. So we decided to give them $49 and will never use or recommend this company to anyone.

Oct 2023

Worst plumber ever. Beware, I can hands down tell you this is the worst experience with service "professionals" I have ever had. i was charged 695.00 for replacing my disposal, mind you this was the cheapest option. My repair man worked all of 10 minutes, bought a $130 disposal from Lowe's and screwed it in. I would have paid north of $300 without batting an eye, because I understand convenience and labor, but when pressed as to the price break down and the why of it all they provided me this... "50% is the products price, 40% is the labor and 10% is overhead", so I informed them that the price of the disposal was 130.00, so at max you have confirmed the price of the job should be roughly $300. The owner pivoted and said they can't compete with the price of the disposals at Lowe's because they buy in bulk, and get them off a box truck. I know anyone still reading this understands that's absolutely insane, as buying whole sale or in bulk is much cheaper than that of a store front chain. I could go on for days at the manipulation and bad business, but I'll keep this long story short...This company is the worst I have ever seen, use anyone else, your wallet will thank you! Worst company ever.

Sep 2023

I had MY PLUMBER look into my mom's problem with her water pressure in her house. Mom's 94 years old and lives by herself but she is intelligent and conversational and more than just a good judge of character and value. The plumber went under the house and spotted a problem with the main shut off valve. He was thorough and went to the well and decided the pressure tank needed replacing also. All in all the estimate for those services were $3200 which included a $100 discount for the yearly club membership and a $100 discount for the senior discount. (A picture of the estimate has been attached). Now, mind you mom was already on their yearly service plan and had already paid them $900 to install a bathroom faucet and replace the hot and cold water control valves under the sink. Needless to say we sought another plumbing service. The new plumber came out and assessed the situation and did agree that all the work needed to be done. However, his estimate was $750. Total. And he could do it the next day. So it was done. I won't mention the new plumbers company here because this review is dedicated to MY PLUMBER. Just a side note here. Prior to the plumbing repairs My Plumber sent their HVAC contractors out to mom's and did a great job of cleaning her vents and fixing her dryer vent. But one of their workers broke a PVC water pipe and called the home office to send someone out to fix it. He showed up that afternoon and assessed the damage and told mom he could fix it for $1200. Mom told him that it was My Plumbers people that broke it and they should fix it for free. The plumber told her he would talk to his supervisor. He came back to mom and told her that his supervisor okayed fixing the broken pipe for only $600. Mom pretty much told him to fix it for nothing and NOW. IT GOT FIXED FOR NOTHING.