I wanted to take a moment to thank you and your team for the excellent service you’ve consistently provided. Today, Calvin Phelps from Gilman Heating, Cooling, and Plumbing came by after my hot water heater failed... only 10 years after installation, which Gilman originally handled.
I shared my frustration with Calvin regarding the plastic shutoff valve that was installed previously by Gilman. Unfortunately, when I needed it most, in an emergency, it couldn’t be used. This was the only emergency I’ve had, and it left me questioning the purpose of having that valve if it wasn’t reliable when needed. UGH...
That said, Gilman’s service and technicians have always been outstanding, and I truly appreciate the quick response and professionalism. I only wish there had been more consideration given to the quality of that component during the last installation, as it could have prevented a lot of stress and damage this time. I understand these things happen, and I’m grateful that your team is scheduled to come out Thursday to resolve this current issue, but an additional break would have been nice.
Please know that despite this concern, I remain very appreciative of the help and responsiveness your team has shown then and now. Thank you for your continued commitment to great service.
About Gilman Heating, Cooling & Plumbing
Gilman Heating, Cooling & Plumbing has established itself as a reliable provider of HVAC and plumbing services to the local community. Their team of highly trained and professional technicians delivers exceptional service with a strong emphasis on customer satisfaction. Customers appreciate the personalized attention they receive, starting from the initial phone call to the job's completion. The company prides itself on having great employees who offer thorough and helpful service, often going above and beyond to ensure homes and businesses are comfortable and energy-efficient. Recently, customers have praised technicians like James and Brad for their professionalism and knowledge, highlighting that they explain the work performed and educate customers on necessary repairs without pressure. With a trusted reputation, Gilman Heating, Cooling & Plumbing remains a dependable choice for all HVAC and plumbing needs.
Reviews
Very pleased with our Gilman service. Tommy Weary did the maintenance on our system today. He is courteous, attentive and very professional. Thank you!
They are easy to deal with, very professional and cordial. Efficient, detail-oriented, quality work. They installed a Carrier gas furnace and air condenser a couple of years ago and did an incredible job. Christopher did an excellent job with installing my new whole house water filtration housing.
Photos
Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
11479 Fox Cross Road, Ashland, VA 23005
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