Rustica Hardware

Rustica Hardware sells doors and hardware. The experience with the company can be a roller coaster but often ends with a wonderful outcome due to customer service. Staff members are described as very nice and will walk customers through the buying process. They are known to go above and beyond, treating customers like family, with communication via text, call, and email to ease minds and solve problems. However, there can be issues with products not matching website pictures, like receiving silver stops instead of black ones, which causes disappointment. In rare cases, doors may have quality problems, like seams coming apart, potentially due to environmental factors. When significant problems occur, involving thousands of dollars, the company works with corporate to resolve them. The customer service team and management will reach out quickly to address concerns. Ultimately, they are known to make things right, issuing full refunds and ensuring customer happiness. Despite occasional flukes, their workmanship and customer service are considered top notch, leading to high recommendations for door needs.