About A-1 Vacuum & Sewing
A-1 Vacuum & Sewing has been serving customers for over 60 years, offering the best vacuums, sewing machines, and related products. With the expertise of three master technicians totaling over 115 years of experience, the business prides itself on excellent customer service, believing that service after the sale is what truly counts. Customers appreciate the friendly and honest staff, who are always willing to help and go out of their way to assist. For example, a technician quickly identified a problem with a vacuum and provided troubleshooting advice at no charge, enabling a customer to fix it themselves. Another customer praised the staff for their helpfulness, honesty, and kindness, especially when repairing a 40-year-old sewing machine and providing helpful instructions. While some customers experienced issues with specific products, they generally found the staff to be caring and reliable. Overall, A-1 Vacuum & Sewing is known for its friendly service, knowledgeable technicians, and long-standing reputation.
I want to rate 5 stars because the staff are so incredibly kind. However, the vacuum I bought has been nothing but trouble. I’ve taken the vacuum in several times for repair or adjustment which typically only needed to have someone spend a few minutes fixing. However, every time it’s the same issue. The mechanism that is supposed to move the belt to turn the brush when selecting carpet or floor is always breaking. Again I’ve had this repaired several times. I recently took it in for the yearly inspection and the tech said he would just replace the entire mechanism. I was surprised to find out I was charged for this as I thought a consistently failing part would...read full review
The tech was very helpful, identified the issue with my vacuum within about 30 seconds, and didn't charge for the troubleshooting. I was easily able to fix the issue myself for free. I will definitely be bringing any appliances that need work to this shop.
Justin went out of his way to get my 40 year old sewing machine up and running smoothly, and sent me off with instructions to prevent further damage. Friendly, honest, and caring, he even carried the machine to my car! Highly recommend!