Reviews for Intermountain Health Park City Clinic - Round Valley
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
I reached out a week ago to get records information only to receive a call today from a male asking me to fill out a release of information form. Which is fine. What isn't fine is during the initial call I was told those records would be forwarded in 72 hours. This follow up call occurred today. THE DAY I needed my records by. The individual on the phone asked me who I had spoken with. The woman who I chatted with did not identify herself as front desk or call center (who does even when working front desk???). The man I spoke with immediately blamed the communication on the call center or to own up to the fact that his office/company messed up. He told me I could escalate...read full review
Front desk people are kind of rude. Getting a message to your provider is almost impossible. All calls get routed through AI and it's a nightmare getting to talk to a real person. Prescription refill requests can take weeks.
This review is for Mary Veghte. She is amazing. I find her to be Patient, caring and informative. She explains the necessary procedures needed but does not push it on me. If not for her, I'd probably go somewhere else, as the front desk leaves alot to be desired. I'll ignore the rude condescending behavior from the front desk person in order to see a very good Dr!