Massage Envy

Aug 2023

Absolutely appalling how they lure you into a membership, making you believe you can have a monthly session. However, appointments are near impossible to get on a regular basis. My wife and I both had memberships, but the ability to have a massage on a regular basis is impossible. They have needed more therapists for well over a year, but fail to fill staff openings.

May 2023

Want to know what a poorly run franchise looks like? Look no further than Massage Envy Park City. Called at least 20 times in the last three months to make an appointment for my May visit to Park City. No one EVER answered the phone and no one EVER had the courtesy of returning my messages. My local branch even tried calling for me but they couldn't get through either. My local branch did tell me I could make an appointment on line, but if I had to cancel I had to call in, there is no way to cancel on line. Since no one EVER answers the phone or returns calls I couldn't take the chance. Luckily there are plenty of other options for a massage in Park City.

Mar 2023

I should have known better than to trust the person at the front desk who told me we could cancel a membership with 30 days notice. I called today to cancel because we can't get appointments, other than to wait for them to notify us of cancellations. I was told "it's a binding contract for 12 months... no cancellation option." I'm not sure what it's like at other ME locations, but this one has really gone downhill. Don't get scammed into buying any sort of membership.