About Ulta Beauty
Ulta Beauty is a large US retailer offering a wide variety of cosmetics, fragrances, and beauty products from over 500 brands. They carry popular brands like Tarte, Fenty, and CHANEL, as well as exclusives like Kylie Cosmetics and Olaplex. The store also has a focus on "Conscious Beauty," featuring products that are vegan, use clean ingredients, are cruelty-free, have sustainable packaging, and contribute to positive community impact. Ulta Beauty has a salon offering hair, skin, makeup, and brow services. Customers can book appointments online or try their luck with a walk-in. Reviewers have shared mixed experiences; some noted initial lack of customer service upon entering, but many praised staff members like Kristina, who was patient and poised despite app difficulties. Others appreciated stylists such as Emma, who was respectful, kind, and professional, delivering perfect results on their hair. Customers also emphasized the professionalism of employees during intense moments, highlighting the importance of being kind to staff who enforce policies but do not create them. Overall, the store combines a broad selection of beauty products with dedicated salon services, with staff members frequently recognized for their helpfulness and professionalism.
Kristina was an absolute treasure and deserves a raise. The Ulta app, which is a piece of junk and impossible to use by the way, was giving us difficulty and she was patient and poised and an absolute gem. 4 stars only because of the app being difficult , which again is a piece of crap and needs to be fixed.
i wanted to leave a review to say oh my gosh. working retail is intense. i came across a karen interaction where a customer yelled and cried about a blow dryer and the level of professionalism that was used was like some i’ve never seen before. please be nice to employees they don’t make the policies they just enforce them 🙏🏼
I wanted to offer praise to
to the hairdresser Emma. She was respectful, kind, and so Professional. She followed my formula in the system and the result was perfect! Now i am Excited for the trip home to Florida looking fresh! Thank you Emma for your quality work ethic. The Ulta in Orem Utah on University drive.