Bluehost is a website hosting service that offers web design. They primarily recommend using WordPress for customer websites, although they can accommodate HTML files. Bluehost's support is available 24/7 via phone, but requires a text or email code for verification. Customers have had mixed experiences with Bluehost's customer service. Some have found the support representatives helpful and knowledgeable, while others have reported long wait times and difficulties resolving issues. There have been instances where customers have encountered system outages that have prevented them from making payments or updating their account information. Despite these challenges, some customers remain loyal to Bluehost, praising their services and support. They recognize that Bluehost may not be the perfect solution for everyone, especially those who prefer to use HTML instead of WordPress, but they appreciate the overall value and reliability of the service.
I never write poor reviews, but wow, these guys honestly suck.
I had a personal domain name for YEARS that I had setup on autorenewal. Apparently, my payment method failed and they sent me a few emails about it. But, they were sent from a noreply address and were filtered into my spam folder.
Next thing I know my domain has expired and been scooped up by another service, without any efforts by anyone to contact me by my listed backup email or phone number. Extremely dissapointing.
Hosted our small business website for 4 weeks. Then crashed completely and lost our domain. Customer support is NON Existent and we had to rebuild the entire site from scratch including email system. Site down completely for over a week so far with no end in site. This has cost us tens of thousands of dollars and screams class action suit. I do believe ill be contacting my lawyer friends and see who all wants in. The stress and possible collapse of our business will effect 8 families. I cant imagine how larger companies will take this.
Abandon hope all ye who enter here! After many frustrating hours on the phone trying to get our SSL certificate renewed, someone in sales (support was no help) suggested that we upgrade our plan so that the SSL would auto renew. Bluehost then charged us the same amount twice for one upgrade. When I requested that one of the charges be removed, Bluehost said "sure" and then canceled our plan altogether. As a result, our company's email and website were shut down for several days. I will never know how much business we lost because of Bluehost. But I do know that I lost a significant amount of time, money and sleep. Canceling our account and getting a refund also was an epically miserable process. After an interminable time in chat hell, we finally received a refund. This company is a poster child for everything wrong with the online economy!