Wildcat Tech

May 2024

I brought in my brand new recently purchased MacBook Pro for potential service. I found both the manager as well as technicians to be dishonest with regard to their interpretation of Apple warrantees. After one hour and 30 minutes, I ended up calling Apple support and requesting a box myself to ship it in for service. Overall, a frustrating experience with staff who seemed to be at a great inconvenience to help a recent customer. I would skip here and go directly to Apple or the Farmington Apple Store in the future.

Sep 2023

I asked if they repair iPhones, and they said yes. Then a few minutes into getting the necessary info, someone interrupts the tech and says to me that they don't repair iPhones anymore - sorry. Definitely one of the more weirder experiences I have had with customer service.

Aug 2023

WSU alumni here. I went back to purchase some tech at the Downtown location and it was a great experience. They stock a lot of tech and offer a bunch of other really cool merchandise (even outside of WSU branded stuff). It’s an awesome store! I recommend it!