Zermatt Utah Resort & Spa

Jan 2024

We came here for my bachelorette weekend and were saddened by our experience. While in the outdoor hot tub there were unsupervised children throwing snowballs at surrounding adults. We tried to kindly tell the children to stop and they continued. We told staff and it sounded like they were going to ask them to leave but they never did. Also the pool bleached my sister in law's bathing suit. We informed staff and were told there's not much they can do.Rooms: Our room was a little too hot even when we had the heat turned off. When we slept through the night with our window wide open the temperature was perfect.

Jan 2024

First of all, I would like to say I had stayed here before, and absolutely enjoyed the whole experience, 3 years ago! It was a different experience this time. I was given a 2 night stay as a gift for my anniversary. To my surprise, I was hit with an almost $200 resort fee upon check-in, which they did reduce to just $50 when told I thought everything was pre-paid through Expedia. The Villa we stayed in was actually really nice, other than you could tell the plumbing fixtures are outdated by about 15-20 years. The only other thing I didn't really like, was the fact I couldn't get any kind of refund at all when we had to unexpectedly check out a full day early due to a...read full review

Dec 2023

This place was really nice we loved staying here! They said our room would be ready by 2pm, we had to be to our Pollar Express by 4 and the rooms weren't ready until 4pm when we had to leave. There was a spider web in the ceiling in our kitchen. They don't let you take the towels from the pool up to your room, which is really weird, especially when you have to go outside to get back to the villas. It was snowing and so cold! Other than those things, we had a great stay.