About Western Timber Frame
Western Timber Frame specializes in creating high-quality outdoor living spaces, including pergolas, pavilions, gazebos, awnings, and decks. The company is proud to be U.S.A. made and holds multiple design patents for its innovative structures. Customers appreciate the free delivery service available in the lower 48 states and the option for virtual designs. The design process is well-regarded, with clients noting the smooth experience and the helpful 3D renderings that allow them to visualize their projects before completion. The team is described as friendly, prompt, and dedicated, maintaining clear communication throughout the project. Many reviews highlight the impressive craftsmanship and attention to detail in the work. Customers love their new outdoor spaces, such as decks offering stunning views and beautifully designed cabanas. The project managers and onsite teams receive praise for their professionalism and expertise. The company has been amazing to work with, focusing on the highest quality and durability for shade structures. Customers look forward to adding more projects to their properties in the near future. The team is great in addressing concerns without question and has even made repairs in a reasonable time despite severe weather. The installation team shows up early and completes the work in a timely manner. Western Timber Frame helps turn backyards into personal oases and is highly recommended for anyone looking to enhance their outdoor living area with a reliable and customer-focused company. Many customers have had positive experiences with the team, noting exceptional craftsmanship and flexibility during unexpected changes. One customer purchased a custom pavilion kit and assembled it themselves, expressing high satisfaction with the entire process. Despite living out of state, they found the experience from start to finish to be better than expected, and it has made a big improvement to their patio space. Customers also praise the quick response and helpfulness of the staff, with one noting that they called on a Saturday and received a visit the same day. The salesperson was very helpful, willing to assist beyond expectations. The teardown and installation went smoothly, thanks to the professionalism of the team and project manager. Overall, Western Timber Frame is highly recommended for quality outdoor structures and excellent customer service.
We were hired by a local client to erect a large pavilion that they had purchased from Western Timber Frame. The package was delivered right on schedule and was well packed and organized. The speed and ease at which these structures can be assembled is amazing, since all of the hard work and guess work is handled ahead of time. The pre-finished timbers, tight joinery and hidden hardware made for a super solid clean finish that is usually very difficult to achieve. Having only built similar structures from rough plans and inconsistent lumber, it sure felt like cheating! The finished product was amazing and we've always recommended Western Timber Frame to customers...read full review
We did quite a bit of research before pulling the trigger, and we are VERY satisfied with our decision to go with Western Timberframe.
Yes, it is pricey. Yes, it is worth it. Chase Bronson was extremely helpful through the design process and was able to share our vision through a handful of phone calls and emailed site photos.
Was I a bit anxious plunking down this kind of cash for something being shipped from 1,500 miles away? Sure I was. But studying their manufacturing processes, I had confidence to move ahead.
Shipping was great. They sent me a photo of the loaded trailer, communicated weights and I was able to prepare to unload the minute he...read full review
I didn’t hire these guys to replace my grandmothers deck but when the people I did hire started to go astray and we needed a professional opinion David was out to her house to provide ideas and collaboration to make sure that she was happy! The contractors I hired had made some mistakes and were dragging their feet to fix them, causing my grandmother to get worked up about the situation. David took my grandmother aside to help her get calmed down and provided her with the support that she needed in that moment. He helped her in turn, with the current contractors, to come up with solutions and ultimately was a huge factor in turing the situation around. If you want your...read full review