Craig's Services

Craig’s Services has been a trusted provider of heating and air services in Bountiful, UT, for over 54 years. The company is known for its experienced technicians who work quickly and efficiently to keep homes comfortable, regardless of the weather. Customers appreciate the professional service and valuable advice offered by the team, particularly from a technician named Gary, who has received positive feedback for his knowledge and professionalism. Reviews highlight the responsiveness of Craig's Services, with many customers impressed by how quickly help is dispatched. One customer noted that they received assistance within an hour of calling, which exceeded their expectations. The staff is described as kind and helpful, ensuring a positive experience from the first contact. Customers also value the educational support provided, such as information on rebates and tax breaks related to home maintenance. The company’s commitment to customer satisfaction is further showcased in their willingness to accommodate individual schedules and needs. With regular promotional offers and special financing options, Craig's Services aims to deliver great value for both new installations and maintenance services. Overall, the business has earned a strong reputation, with many customers expressing their intent to refer friends and family and return for future needs. Recent reviews demonstrate the company's quick and professional service. One customer’s furnace was not working, and Gary promptly checked and diagnosed the issue with the 'mother board,' discussing options for heating and cooling units and explaining financing choices. The customer chose a Lennox heat pump system, and Gary, along with the installation crew, had the new unit installed and operational by 6 PM the same day, providing fast and reliable service. Another customer’s water heater was leaking, and Gary responded within minutes. He quickly identified the corrosion, provided a fair estimate, and professionally replaced the old water heater with a new one, all while being courteous and tidy. The customer appreciated that Gary stuck to his estimate and highly recommends him for HVAC and plumbing needs. Additionally, a customer shared their continued satisfaction with the company, which installed an HVAC system two years ago and recently helped with a tankless water heater and steam humidifier. Gary, Luke, and Brayden arrived on time, answered questions patiently, and explained the benefits of each system. They helped find rebates and discounts, saving money. The technicians left the work area spotless, and the installations have been performing flawlessly. The customer also appreciated the assistance from HQ staff in handling registrations and rebates. Overall, the company’s dedication to quality service and customer satisfaction makes them a top choice for heating, ventilation, and air conditioning needs in the area.