About Lillian Custom Homes
Lillian Custom Homes is a business that provides home building services and has received positive reviews from clients. Many customers have praised the company for its professionalism and ease of communication. One client mentioned their experience with Kelly Burns, the sales manager, highlighting her kindness, patience, and honesty throughout the building process. The client appreciated how Kelly guided them from the first visit to closing, making everything smooth and clear. Another reviewer emphasized the great support from Jon, the construction manager, who was attentive and kept everyone updated during the build. He also ensured that everything was perfect for move-in. Customers also praise the team members for their dedication and willingness to go the extra mile. Working with Matt Benn was one of the best parts of homebuilding, as he personally made sure warranty issues were addressed quickly and thoroughly, even helping resolve maintenance problems caused by other builders. Alberto is known for his transparency and hard work in handling warranty issues promptly. Kelly and her team are appreciated for their clear communication, helpfulness with financing questions, and keeping clients informed during every step. Clients enjoy the beautiful homes in the Hadley Farms community in Godley and highly recommend Lillian Custom Homes for anyone looking for a reliable and helpful home builder. Overall, the company is recognized for its dedicated team and excellent customer service.
Working with Matt Benn was one of the best parts of my homebuilding journey. As many homeowners know, builders often fall short when it comes to warranty service with issues can get dragged out, ignored, or pushed from one department to another. But Matt was the exception.
He stepped up in a big way, personally making sure that my warranty items were addressed quickly and thoroughly. He didn’t just pass the buck-he followed through, kept me updated, and made sure things got done right. Even more impressively, he pushed to help me with a request to resolve maintenance issues with the over grown weeds in the yard Nextdoor that were caused by a different builder!!!...read full review
Kelly is amazing! This is our first home and we had little knowledge about all the steps and why things were done a certain way and Kelly and her Team did such an amazing job keeping us updated and explaining what was happening and if we needed to take action on an item. Her team was able to help us through all of our financing questions and even included information I have been told by other homeowners that is not usually conveyed. We are so in love with out house and Lillian we would buy from them over and over again if we could.
We had been searching for two years to find the right builder for our dream home. Along the way, we came across several companies we liked, and some even became our favorites. But after meeting Nichelle Coleman, everything changed. Her dedication, commitment, and genuine care for our journey stood out in a way no one else did.
Even though Lillian Homes is out of our price range, Nichelle’s committed mindset, unfaltering focus, and proactive work style made the impossible feel possible. She is working tirelessly to get us the best value and ensure we stay within reach of our dream, without sacrificing quality or our vision.
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