About Petco

Petco is a health and wellness company dedicated to improving the lives of pets and their owners. The Terrell store, located at 690 American Way, offers a wide range of brand-name pet nutrition products and supplies for various pets, including dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the clean environment and the friendly staff, who create a welcoming atmosphere. Many enjoy the bathing services and the selection of food, snacks, treats, and toys. However, reviews highlight some concerns, particularly related to grooming services and product returns. One customer had a negative experience with a groomer who was unwilling to trim their dog's nails close to closing time. Another customer expressed disappointment over a return policy, feeling that an exchange should have been allowed despite missing the deadline by two days. Additionally, there were concerns about the cleanliness of the fish tanks, with reports of unhealthy fish. Some customers noted that while the store is small, it has great parking and knowledgeable staff, making the trip worthwhile. Despite these issues, Petco remains a popular choice for pet owners seeking nutrition, supplies, and services.

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Reviews for Petco

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Dec 2025
Editing my previous 1-star review: A store manager contacted me directly, apologized for the situation, and agreed to make things right by providing the fish I paid for. I appreciate them following up and taking the time to resolve the issue.

Original review: I was at this store several months ago and purchased a long-finned GloFish. Please note that long-finned fish cost more than short-finned ones. When the employee caught the fish and placed it in the bag, I pointed out that it looked like a short fin, not a long fin. The employee assured me it was just young and that if I waited a few months, its fins would grow out.

I didn’t want to argue and assumed...read full review
Nov 2025
Amazing staff here!!!! We met Jay buying fish and he was friendly and patient with us. Great customer service! We also met Robert at the register. Just an amazing experience all the way around!!! Thank you to everyone for making this trip even better :) We WILL be back!!!!!
Oct 2025
My hubby surprised me with a 4 week old AmStaf puppy yesterday & Google has not been too helpful on his basic needs. I called and spoke to the nicest young lady named Dani & she was EXTREMELY HELPFUL & even told me about the Vital Care Premiere Program which I will be signing up for today! I’m extremely grateful that she was so kind, it’s SO HARD to find these days!
Thanks again & will be seeing you all soon!
-Mo & Ne’cho 🐶💙