Aide in Aid Personal & Home Care

Mar 2022

We used this company for years and the level of care we needed was broad depending on what “phase” we were in at any given time. They would stay with Mom overnight at the hospital even. They treated Mom as one of their own. The owner is always accessible and responsive to any questions or concerns you may have. Would use again!

Aug 2021

I was very nervous about the prospect of my grandmother going into assisted living and I did a ton of research before deciding to give it a try. I had heard from people I trusted (our family doctor, dentist, etc..) that Greatwood at Sugar Land was the best in our area and that many of their patients were residents and all had great things to say about them so I gave them a call. Lisa Hill is the first person I spoke with (sales/marketing) and she was wonderful. She spent a lot of time with me on the phone and patiently answered all of my questions. It was at least 2-3 months just talking on the phone and she really put my mind at ease. To be sure that my grandmother was appropriate for the facility, the head nurse, Traci, came to our home and spent a good 1-2 hours visiting with us and with my grandmother. She was awesome too - very down to earth and right away, we felt comfortable with her. After she determined that my grandma would be a good fit, we brought her to the property for a tour. The property is exceptionally clean, orderly and just has a good vibe - everyone we met was very pleasant. We met the Director, Kim, and she was very nice and super helpful as well and she answered all of our remaining questions - after meeting with her I knew that this was the place for my grandmother. We decided to move forward and we moved my grandma in a couple of weeks later. I wasn't sure what to expect as far as how much care would be provided - I worried it wouldn't be enough for her but boy was I wrong! We installed cameras in my grandmothers room (which they encouraged, surprisingly) and night after night I watched and every single caregiver that interacted with my granny was so attentive and kind with her. Tommy, the new move in coordinator, took my granny under his wing and introduced her to other residents and made sure that she was included in all the activities right out of the gate. Long story short, my grandmother absolutely LOVES it here. She loves her bingo three times a week, church on Sundays and all the other activities that they offer. She loves having some independence again and has made new friends. Hearing her tell me how happy she is, is like music to my ears. I thought it was important to write this review because I understand what a tough decision this is and if I can give anyone a little bit of reassurance then I want to do that - From our experience thus far, this really seems to be a quality facility with a staff that really seems to care about their residents. There are so many caregivers there that my grandma tells me "are her favorites" she says that about all of them! We just couldn't be more pleased!

Jun 2019

My father has been here for almost two months and it's going really well. He's made some friends which makes me happy. Definitely take a look. I checked out a number of Assisted Living places and Greatwood was the best. Good luck in your search.