About MedFirst Primary Care
MedFirst Primary Care in San Antonio, TX, offers day-to-day healthcare with a team of skilled providers. Patients have reported positive experiences, highlighting the welcoming front desk staff and the attentive physicians. Many appreciate the smooth process from check-in to check-out, with minimal wait times. The care team, including nurses and lab technicians, is noted for their kindness and efficiency. One patient specifically praised the physician for being patient, kind, and attentive to concerns, creating a collaborative care plan. Another long-time patient expressed high regard for a particular physician, calling her the best they have encountered in years of seeing doctors. Overall, MedFirst Primary Care is recognized for its supportive environment and commitment to placing health first.
I'd like to start off by saying, I've been a patient for 3 1/2 years. I used to see Blaine Carmichael, his assistant, Susan, was a fantastic. The front desk ladies, have always been fantastic as well. Dr. Carmichael retired. I had to go in as a "new patient" to see the new physician, James Bell, in order to get my prescriptions refilled. From the start of trying to schedule the appointment on the portal, it's was nothing but problems. That's when I noticed the medic assistants name change in our chat, to Crystal H. Someone who has no business working in the medical field or any other field, that requires customer service. She was so rude, unprofessional & disrespectful from the get go. She was short in the chats, didn't explain anything, other than you need to make an appointment. She would just stop responding completely in chat. I'd have to call to get help from the front desk. After she took my weight, she just walked away, down the hallway, didn't tell me to follow. We get into the room, she is so rude, rolls her eyes, huffs and puffs as I attempt to explain why I'm there. Tells me I had never been prescribed sleeping medication- while looking at my information in the computer. That every other staff member looks at & tells me the 3 sleeping medications I had been prescribed over the years. Treated me like absolute crap. Didn't excuse herself, didn't say dr will be right in- she didn't say a word after her rampage of being hateful. Walks out and slammed the door behind her. Stood in the hallway, and loudly named off all the prescriptions I've been on- mocking my situation, that she knows nothing about. Makes the remark- "the icing on the cake, she doesn't even know what she wants to be on" and laughs. Laughs like ptsd is a joke. Depression. Insomnia. Anxiety. Are a joke. Someone that's struggles to make the appointment, to go in & be comfortable with a new provider. To be comfortable talking to someone about their entire life and trauma. By the time Dr Bell got in the room, I was shaking, and almost in tears I was so upset. I didn't even touch base on anything, I was so uncomfortable and ready to run out the door. I've never been treated so poorly, had my privacy violated by someone who's supposed to be there to advise, guide, help you. And a medial assistant. I told the front desk as I was checking out about my experience, and left crying. I called about an hour after leaving that day, to get her name & the office managers name. She's the one who answered, I asked for the office manager. She hung up. I called back again from my husband phone, asked the same thing, she gives his name & hers. I've been in contact with the office manager, and am waiting to hear back from them. But they did tell me, this isn't the first incident, involving Crystal in this exact situation. Hard to believe she's still around after multiple complaints about her behavior, attitude & way ahead communicates & treats people.
I’m sorry to have seen such low reviews for this office. I personally had such a good first experience. The ladies at the front desk were welcoming. My physician was great. She validated my concerns and we came up with a plan together. The lab technician was also very kind and efficient. Overall, I’m looking forward to returning for future visits.
PA Carmichael told me to schedule a follow up with him for my recovery of pneumonia. I received a call today at 3pm, the day before my appointment and I was told my "annual physical check up appointment" will be cancelled because he is unavailable. When I told the lady it was not for physical but for pneumonia, she was surprised but still told me it will have to be rescheduled or I can go to Urgent care. I told her the rescheduled time would not work for me and she proceeded to say "I don't think you heard me the first time, he is not available". Well, he was available 2 weeks ago when I scheduled and obviously since it showed up as "physical check up" and not "pneumonia",...read full review