Firestone Complete Auto Care

Firestone Complete Auto Care in San Antonio, TX, offers a range of automotive services, including tire sales, maintenance, and repairs for all vehicle makes and models. The team is praised for their knowledge, courtesy, and professionalism, providing thorough assessments, clear explanations of needed repairs, and dedication to complete vehicle care. Firestone also makes an effort to keep customers informed throughout the repair process and apply available discounts. However, some customers have reported inconsistent service experiences at different Firestone locations. Customers appreciate the prompt service, with one reviewer highlighting the excellent experience of getting a tire fixed without an appointment. Another customer was impressed with the diagnosis and repair of a front suspension issue, praising the team's expertise and friendly demeanor. Customers also mention the professional and personable nature of the staff, with one reviewer even being invited to a social event. While the majority of customers have had positive experiences, one customer expressed frustration with the lengthy wait time for an alignment appointment, despite making a prior booking. The customer waited over 1.5 hours before their vehicle was serviced, which they felt was a waste of their afternoon.