About Plano Eye Associates
Plano Eye Associates is a multi-million dollar facility that offers both medical and well vision care. Patients can expect a unique eye examination experience from a team of award-winning doctors who specialize in advanced care for complex eye problems. The practice boasts over 75,000 patients who have consistently praised the doctors and staff for their dedication to patient care. Patients have described the staff as professional, friendly, knowledgeable, and helpful. They especially appreciate how the doctors take time to listen to concerns and answer questions. Many patients have been coming to Plano Eye Associates for years, some even traveling from other locations because they trust the doctors and the level of care provided. The practice is equipped with the latest technology and offers a welcoming environment for patients of all ages. Recent reviews highlight that appointments are on time and completed efficiently, with polite and attentive staff answering questions and providing relevant information. Patients mention that the staff and doctors are super friendly and welcoming, making them feel comfortable during visits. The team does a great job with eye exams and ensures that contact lenses or glasses are customized perfectly. The online pre-appointment process is easy, and follow-up reminders are timely. Once at the clinic, wait times are short, and technicians and doctors are well-trained, engaging patients with clear explanations. Overall, many now consider Plano Eye Associates their preferred eye care provider, trusting the staff’s kindness and professionalism.
Dr. Hung was extremely efficient and professional, explaining things in clear language while fielding my complicated and convoluted questions. The support staff was amazing, being both welcoming and setting clear expectations. The people in the glasses area were all very helpful and patient, but Erica went above and beyond, explaining new features of the smart glasses, why some glasses look better than others, and even going through the glasses to find suggested frames. She clearly explained the different options for addons and understood the balance of value vs functionality and made well reasoned suggestions based on our value statements. I wish all doctor and customer service experiences were this good. TYSM <3
Outstanding great what else is better?