About Epic Nail Bar
Reviews for Epic Nail Bar
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wheelchair accessible accepts credit cards free wi-fi gender-neutral restrooms open to all
Epic Nail Bar in Plano, Texas offers a variety of nail care services, including manicures, pedicures, nail enhancements, waxing, facials, and massage. The salon is staffed by certified nail technicians. While some customers have reported positive experiences with friendly and attentive service, others have noted concerns about the salon's ventilation system. Customers have described the air inside as thick with chemicals, causing coughing and a lingering chemical smell on clothing. Some customers have also expressed dissatisfaction with the longevity of certain services. One customer reported chipped and peeling nails after a gel pedicure, despite being told it would last longer than a regular pedicure. The salon's owner has demonstrated a commitment to customer satisfaction by addressing concerns and going above and beyond to resolve issues.
Last night I left a negative review for Epic Nails, but tonight I'm retracting it for a positive one. I left this place very unhappy yesterday. The end result on my full set of gel nails were not good at all. My pedi was fine, but I hated my hand nails. I felt robbed after I was charged full price after expressing my disappointment. My daughter, who is a regular here, suggested that I call today and speak to Laura the owner and give her an opportunity to try and make this right. I am so glad that I took her advice because Laura not only made it right, she went above and beyond to ensure that I left her nail bar one happy customer. She spared no expense on her personal time on my nails, spending over an hour and a half on them, and making sure that they were exactly what I wanted, constantly apologized to me & thanking me for giving her the opportunity to correct my issue and did not charge me one single cent more than what I paid yesterday. So if you happen to have a negative experience here, trust me, go straight to Laura and let her know. You won't regret it! True definition of professionalism.
The nail technicians were friendly, attentive, and did a great job on our basic pedicures. However, the air inside is thick with chemicals and made me feel as though I had something in my throat and left me coughing the entire time. I can even smell a chemically residue on my clothes right now after leaving the salon. Maybe I’m extra sensitive right now and noticed it more because I’m pregnant, but I would not come back due to this. The owner definitely needs to have an HVAC company come out and work on their ventilation system.
went in 4 days ago, was talked into a gel pedicure. She stated “it’ll last much longer and dries immediately.” Ok fine. Now, I’ve got two chipped nails, and one peeling off. Not worth the money spent.Service: Pedicure