About Heating and Cooling Service
Heating and Cooling Service is a family-owned business dedicated to providing top-notch customer service, honesty, and reliability. They strive to make customers' days by fixing heating and cooling problems quickly and affordably. The company offers a range of services, including installations, repairs, and general maintenance. Customers praise the company's prompt response times, reasonable prices, and commitment to only recommending necessary repairs. They highlight the owner's willingness to personally assess situations and find solutions, even going the extra mile to source and install a new AC unit quickly during a heat wave. Many customers have relied on Lonestar for nearly 30 years, appreciating how they go above and beyond to work customers into the schedule quickly and provide affordable solutions rather than just selling a new system. The technicians are skilled in handling various HVAC issues and are known for their courteous and professional service. Customers have praised the team for quick diagnoses and effective repairs, such as fixing thermostat issues or restoring cold air in less than a few hours. The staff, including Mary and Joe, are appreciated for their caring attitude, calming presence, and thorough work. Overall, Heating and Cooling Service is recognized for its experience, customer satisfaction, and long-lasting solutions, making them the top choice for HVAC needs.
I have been using Lonestar for almost 30 years. They go above and beyond to work me in to the schedule so my issues get addressed quickly and provide affordable solutions. They are not there to just sell you a new system.
My neighbor across the street referred me to Lonestar when I discovered that our air was not working at 3:30 upon returning home. I called and spoke with Mary who was wonderful and calmed me down. She assured me someone would be out that day. She called me back in a few minutes saying Joe was on his way to my home. In under a little over an hour from my first phone call to her, our air was diagnosed as a thermostat issue. Joe was great and checked everything inside and out. I will never call another air repair- they are awesome. Great people who care about people- hard to find.
Exceptional service, as always. Our unit wasn't blowing cold air, so I called at 8 AM when they opened. My system was back up and running in less than 2 hours. Nathan is always courteous and professional; he took time to chat about and check up on how we'd been, while he was fixing the unit. It was like having a friend or neighbor come over and help you out, and their rates are more than fair. I have worked with thousands of HVAC companies in my career and personal life, and can tell who the good ones are. Lone Star Comfortaire is THE best. Make them your first and only call!