Massage Envy

Apr 2024

They refused to cancel my membership after they went on the news for sexual allegations about their Massage Envy. They continued to charge my card even I after İ tried to cancel with them several times and after i stopped using their services.

Jan 2024

I purchased a massage membership for my wife about two years ago, which she uses sporadically because of her schedule, but still enjoyed. She uses the massage credits as needed. My card (which was attached to the Massage Envy account) was stolen about 4 months ago and I had the card replaced. I forgot to update Message Envy re: new card so 4 payments were missed, but my wife still has 7 massage credits. She tried to make an appointment, but was told she could not access the seven credits she accumulated (which were already paid for) until the four payments were taken care of. She was told there was an enterprise policy prohibiting access to credits already paid for. When...read full review

May 2022

If I could give a zero I would. After signing up for a membership they continued to bill me 6 times after signing papers to cancel. There is not enough therapist on site to book. Julie the manager was unresponsive for months and kept the charges rolling in only to call finally with a disgusting attitude after reporting fraud on my card. She is extremely unprofessional employee and have been noted as such by other locations in the area. Beware Stay away!