Geek Squad

Mar 2024

I wanted to make an appointment to take my new device in that I purchased at BB but they wanted to assist over the phone. The tech that helped me could not have been any nicer or more patient. He could not get the issue resolved tho, so I am back to square 1.

Dec 2022

They fixed my computer but not my printer remotely. I waited till 12pm. Was supposed to have in home repair between 7am-1:00pm . One said I had appt sent to link to check my status. It says I need to schedule an appointment. I call and they say you have an appointment let me check the status. The operator was great polite and understanding. After a long pause come back to tell me the tech didn't state why but I need to reschedule. Got sent an email for yet another week before they will come along with instructions before my appointment on my printer. I did this before I called them to fix it remotely told them the error code. Told them it wansn' t fixed have me the appointment...read full review

Oct 2022

They fixed my computer but not my printer remotely. I waited till 12pm. Was supposed to have in home repair between 7am-1:00pm . One said I had appt sent to link to check my status. It says I need to schedule an appointment. I call and they say you have an appointment let me check the status. The operator was great polite and understanding. After a long pause come back to tell me the tech didn't state why but I need to reschedule. Got sent an email for yet another week before they will come along with instructions before my appointment on my printer. I did this before I called them to fix it remotely told them the error code. Told them it wansn' t fixed have me the appointment for today. I actually pay for total tech support but getting what I paid for!!!!! Printer still not fixed same error code I called about!!!! I plan on driving to the store which is 60 miles away from me instead of the closer and bringing the printer with me maybe then they can fix it safe I plan on returning the favor save not telling them I went around them until they tell me they were in their way. They didn't bother telling me mine appt. Was cancelled until I called them!!!