FieldRoutes™ is a cloud-based and mobile SaaS provider designed for field service businesses, offering automation for various operations including office management and route optimization. Users find the platform simple to learn and navigate, with excellent customer support that provides quick assistance and monthly conference calls to enhance software usage. Many customers have reported significant growth after switching to FieldRoutes, praising its modern features and mobile capabilities. After years of using the software, some have even referred others to it, highlighting its effectiveness compared to previous solutions. Overall, FieldRoutes is recognized for its ongoing development and commitment to meeting the needs of its users.
The representatives I have spoken to are very friendly and genuinely seem to want to help. However, I have found that sometimes you need to call and speak with more than one representative, as some reps have told me that my issue cannot be resolved but in talking to a different rep, I have found out that my issues could be resolved. Once you get a rep that truly knows the system they have been great. They don't always get back to you in a timely manner so I have to give them only 4 stars.
Nathan in Support was very friendly and efficient with answering my question! Kudos to him and all of the Support team for their hard work and patience in handling all of our tech questions and issues! (The above review was posted previously, but after another support call on Friday, 1/31/2025, I have to give a shout-out to Arman! He was really pleasant to talk to and took the time to follow up with me on Monday, 2/3 to make sure the problem was fixed on my end. Also, I would be remiss to not mention how wonderful a job Lucile does, as well! I can't say enough about the great customer service from the support team.)
12/30/2025 - Once again, Nathan handled my support… read full review
I had a great interaction with Nathan today with an issue I was having trouble resolving on my own. He was kind, patient, understanding, and most of all, quickly helped me resolve the issue. Great customer service overall! Thank you!
Monday 7AM - 6PM
Tuesday 7AM - 6PM
Wednesday 7AM - 6PM
Thursday 7AM - 6PM
Friday 7AM - 6PM
Saturday Closed
Sunday Closed
390 S Woods Mill Rd #300, Chesterfield, MO 63017
