Polite, showed up on time. Had requested drain clean out. Technician, Albert, appeared knowledgeable, tried twice to clear drain, no luck. He recommended a "hydro-wash" or power wash for the drain. Quoted $1300 for service. Paid him for today's work and scheduled. Called the office and asked if any discounts or previous charge would be credited. Definitely not, work done and new service separate charge. Went on line to BBB quote service and received 3 quotes from A plus rated companies as follows, $300, $327 & $350. Cancelled this service and had a rated plumber out to hydro-wash and found line collapsed. Wash out would not help. You be the judge, are... read full review
April 2023
Our sinks in the kitchen were clogged. Albert was here within 15 minutes of my call, got my issue resolved quickly and was in and out within 1 hour and it was less than $100 for the fix. I will definitely use them again. I really appreciate you as we were leaving town tomorrow.
March 2023
My problem was misdiagnosed. I made Mr. Rooter aware of this (I paid another plumber) and Mr. Rooter refunded my bill from the service call. They offered the refund without me even asking. My rating is now a 4.
Polite, showed up on time. Had requested drain clean out. Technician, Albert, appeared knowledgeable, tried twice to clear drain, no luck. He recommended a "hydro-wash" or power wash for the drain. Quoted $1300 for service. Paid him for today's work and scheduled. Called the office and asked if any discounts or previous charge would be credited. Definitely not, work done and new service separate charge. Went on line to BBB quote service and received 3 quotes from A plus rated companies as follows, $300, $327 & $350. Cancelled this service and had a rated plumber out to hydro-wash and found line collapsed. Wash out would not help. You be the judge, are... read full review
Our sinks in the kitchen were clogged. Albert was here within 15 minutes of my call, got my issue resolved quickly and was in and out within 1 hour and it was less than $100 for the fix. I will definitely use them again. I really appreciate you as we were leaving town tomorrow.
My problem was misdiagnosed. I made Mr. Rooter aware of this (I paid another plumber) and Mr. Rooter refunded my bill from the service call. They offered the refund without me even asking. My rating is now a 4.