Mr Rooter Plumbing

Mar 2023

My problem was misdiagnosed. I made Mr. Rooter aware of this (I paid another plumber) and Mr. Rooter refunded my bill from the service call. They offered the refund without me even asking. My rating is now a 4.

Mar 2023

Clogged kitchen sink drain problems. Called Friday a little after noon and was transferred to an answering service who took my order, explained the process then sent me a confirmation of an arrival Friday between 3 and 5pm. After waiting till 5:20 with no one arriving I called back and was told by the same answering service that they would contact the tech and find out his location. I received a call from Frank the on-call tech and I explained the problem with the no show and he contacted company dispatch who called me and informed me that the original tech never was given the callout. She told me that they could have Frank on site first thing Saturday morning and waived...read full review

Mar 2022

The absolute BEST experience I've ever had with a plumbing company! I called and spoke to Brett and he was so kind and helpful. He sent out Mark Lucas for my emergency repair. Thanks to Mr. Rooter we now have hot water and a water heater that was repaired correctly. HIGHLY recommend! Backstory: I came home Fri evening to my waterheater spraying out water and it had flooded my laundry room and office closet. Wood floor is ruined. I immediately called my home warranty company, which has zero sense of urgency. I spent all weekend without hot water because the company they contracted Keilly Plumbing works M-F 8-5...sooo convenient . Boiling water for baths sucks! I had to...read full review