Hilco Electric Co-Op

I'm not sure if I'm serviced by the Itasca office. I'm in Abbott. I was very impressed today that the crew that's working in out area stopped by to tell us that they're fixing a couple poles on my road. To me this shows that they really care. The workers were very respectful and explained. They went out of their way to tell us that
our power would be out for a few hours to fix the issue and this gave us some time to prepare in this heat as they gave us an hour in advance. I'm grateful to be serviced by hilco. Thank you to the crews of hilco we appreciate you.

Since February 2021, and January storms, my electric bill has gone up. Doubled, now nearly triple. And kwh usage is always about the same. Average used to be
$80. Last bill was $300 . We need the right to choose. Only reason I gave a three is, they do get electric turned on fairly quickly after a downed pole or blown transformer. Next time a vote comes up, it will be Right to Choose another company. Hilco is higher than several other company.And we should not have to pay Oncor or whoever, because they can't maintain, or have enough electricity.

We recently setup a new Hilco account and our bill seemed to be incorrect. Mark from Itasca offered to meet us at the property and go through it with us. Moreover, he even drove by last night and this morning to check if any lights were set to automatically turn on and off. He went above and beyond!