About Hilco Electric Co-Op
Reviews for Hilco Electric Co-Op
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Tips
services: water systems
Hilco Electric Co-Op is a reliable and dedicated electric company. They provide excellent customer service, with employees like Mark from Itasca going above and beyond to help resolve billing issues and ensure accuracy. New customers, such as Carrie, can expect detailed explanations and assistance throughout the setup process. The field technicians are known for their punctuality, politeness, and efficiency in resolving power issues, while taking care not to damage property. They have even been reported to walk long distances in muddy conditions to repair electrical boxes. Overall, Hilco Electric Co-Op is a great choice for electric services, with satisfied customers praising their exceptional service.
I'm not sure if I'm serviced by the Itasca office. I'm in Abbott. I was very impressed today that the crew that's working in out area stopped by to tell us that they're fixing a couple poles on my road. To me this shows that they really care. The workers were very respectful and explained. They went out of their way to tell us that
our power would be out for a few hours to fix the issue and this gave us some time to prepare in this heat as they gave us an hour in advance. I'm grateful to be serviced by hilco. Thank you to the crews of hilco we appreciate you.
Since February 2021, and January storms, my electric bill has gone up. Doubled, now nearly triple. And kwh usage is always about the same. Average used to be
$80. Last bill was $300 . We need the right to choose. Only reason I gave a three is, they do get electric turned on fairly quickly after a downed pole or blown transformer. Next time a vote comes up, it will be Right to Choose another company. Hilco is higher than several other company.And we should not have to pay Oncor or whoever, because they can't maintain, or have enough electricity.
We recently setup a new Hilco account and our bill seemed to be incorrect. Mark from Itasca offered to meet us at the property and go through it with us. Moreover, he even drove by last night and this morning to check if any lights were set to automatically turn on and off. He went above and beyond!