About Massage Envy
Massage Envy offers a range of services, including massage, skin care, and total body stretch, aimed at promoting overall wellness and a healthy lifestyle. Customers praise the lovely atmosphere and the attentive staff, who provide personalized care. However, some customers express difficulty in securing appointments with the more experienced therapists, and note that the pricing and membership structure can be challenging. The massage therapists, such as Mia, have years of experience and are praised for their expertise. Customers have had positive experiences, with one describing a "best massage" and another finding relief from extreme muscle tension. However, one customer expressed disappointment with the "inconsistent value" and an additional charge for "market adjustments" that was not communicated clearly. Overall, Massage Envy is a popular destination for those seeking professional and relaxing bodywork treatments, though the availability of experienced therapists and pricing transparency can be areas for improvement.
I drive to other Massage Envy’s that are further away because of the inconsistent value I get at this location. This is the Massage Envy I originally joined as I live in Las Colinas. However, I’m frequently disappointed by either the customer service or the therapists. It’s worth driving to another location. I wish this location could improve and I do occasionally come back to see. If it does get better, I will edit my review.
Just had the best massage by Mia. She said laced the pillows perfectly delivered the light pressure I asked for and paid attention to all the details. She made this experience feel like the holistic medicine and enjoyable spa experience I desired. I will be booking her as soon as I can find another opening!
Was 5 star review then edited after I checked out-
It was odd and disappointing to find out that they then needed to charge me a $10 extra charge for “market adjustments” because their membership at this location is $75/mo and not the $65/mo I’ve been paying for 12 years in another part of Texas and I was not informed of this prior to booking or when...read full review
Today was my first day to come to Massage Envy. I was quite desperate for relief from extreme muscle tension in my neck and shoulders. From the very beginning, I was greeted with exceptional customer service by Holly who checked me in, asked me all the questions, and actually listened to what I was going through ( a very rough night previously with a migraine from the muscle tension.) Dominic did a great job listening as well, took his time and gave me an excellent massage that gave me the relief I needed.
P.S Holly has a heart of gold! So thankful I found them! I will definitely be back.