About FBS Appliance
FBS Appliance, a trusted destination for home and kitchen appliances in Texas since 1988, offers a diverse range of top-of-the-line products from renowned brands like KitchenAid, Thermador, Bosch, Cafe, and GE Profile. Their showroom in Houston showcases a wide selection, including refrigerators, cooktops, ovens, microwaves, dishwashers, laundry appliances, and outdoor appliances. Customers have consistently praised the exceptional service and assistance provided by the sales team, particularly Roland Mitchell and Carlus Cormier. Reviewers have noted the clean and well-organized showroom, making it easy to navigate the extensive inventory. The sales team's friendly, helpful, and knowledgeable approach has won over many customers, helping them find the perfect appliances for their needs at fair prices. Customers have expressed their satisfaction with the overall experience and their intention to return for future purchases.
My wife and I visited a couple of weeks ago and Roland Mitchell helped us walk through a variety of products from four or five manufacturers. He helped us settle into one brand that fit our price point and needs, then we took off on vacation. When we returned, we were ready with final decisions and Roland helped us by answering a few questions and allowing us to field test a drawer microwave. His gentle guidance and low-key approach sold us on FBS as the place to purchase our new kitchen appliances. I cannot say enough good things about Roland and his help.
FBS Appliance has demonstrably superior Customer Service! I had made an unfortunate mistake and ordered a gas dryer in an LG tower when I don’t have a gas supply. (Yes, my wife was justified in her humorous criticism of my technical prowess!) Roland Mitchell, my sales representative saved me from a serious $500 restocking charge and found me an Electrolux tower with an ELECTRIC dryer that I could simply swap out. That “above the call of duty” service has won FBS a life-long customer in my wife and me!
Two months later: we unboxed our dishwasher and found the front panel dented…see photos. One quick call to Roland and the replacement was scheduled. As soon as...read full review
★★★★★
I bought a refrigerator, cooktop, and vent hood from FBS Appliance Store, and I couldn’t be happier. They beat the prices of the big-box stores and delivered customer service that’s second to none. Roland Mitchell and Carlus Cormier went above and beyond to help me resolve an installation issue with a third-party contractor—truly outstanding support. I highly recommend FBS to anyone looking for great prices, quality products, and exceptional service. I’ll definitely be bringing friends and family back here!