I've had a terrible experience here that I feel compelled to warn others about. I initially called ahead of time to discuss purchasing a vehicle, and I was assured over the phone that I wouldn't need to put any money down. Based on that, I went ahead and provided all of my sensitive documents (proof of income, identification, etc.) as requested, believing that everything was in order. A week went by, and I heard nothing from them. No updates, no communication at all. I reached out multiple times, and it was like pulling teeth to get any kind of response. Finally, after over a week of waiting and chasing them down for answers, they called me back only to inform me that I would, in fact, need to pay $9,000 upfront to move forward with the purchase. This was completely contrary to what I had been told initially. Not only was I misled about the terms, but they had all of my sensitive documents for over a week, leaving me in the dark the entire time. This complete lack of professionalism and communication was incredibly frustrating. I felt like my time was completely wasted and my personal information was mishandled. If you're looking for a trustworthy and transparent dealership, I would advise avoiding Houston Auto Sales. This experience left a bad taste in my mouth, and I hope others don't have to go through the same ordeal.
Mar 2024
This has been the worst car-buying experience I have ever encountered. I spent days communicating with salesperson Marcus, requesting pictures, discussing car conditions, and prices, and exploring financing options. Their lack of professionalism was evident as they were unaware that Chase wouldn't approve a loan for their dealership. After I spent $300 for the inspection and told I would buy it. things took a turn for the worse when I was ready to purchase. Manager Emmen appeared, collected my loan information, checked my credit, and then began miscalculating taxes intentioned. Initially overcharging my taxes by $1500, even after a correction, there was still a $300 discrepancy. After finally providing the correct tax amount, I requested the next steps for the purchase, but Emmen claimed he needed to contact with the loan manager and then inexplicably stopped responding. Neither text nor call was returned the following morning. To my dismay, I discovered that the car had been sold, as their website already listed it as unavailable. This not only wasted a week of my time but also the $300 spent on the vehicle inspection. I missed out on other potential vehicles. After explicitly expressing my intent to purchase, they had me fill out forms and run my credit, only to intentionally mismanage fees and delay, ultimately selling the car without informing me. This is an incredibly dishonest practice! I strongly advise caution when considering purchasing a car from this dealership.
Jun 2023
Lorie was rude, inconsiderate, and she wasted my time telling me to come bring my car by. They lure you in with "will pay you 100$ if someone offers you more for your vehicle" and then they will find an excuse and lie to you why they can't honor their own policy, when the dealership next door paid much more than what they could pay for my vehicle. Go anywhere else, don't waste your time trying to sell your car here like I did!
I've had a terrible experience here that I feel compelled to warn others about. I initially called ahead of time to discuss purchasing a vehicle, and I was assured over the phone that I wouldn't need to put any money down. Based on that, I went ahead and provided all of my sensitive documents (proof of income, identification, etc.) as requested, believing that everything was in order. A week went by, and I heard nothing from them. No updates, no communication at all. I reached out multiple times, and it was like pulling teeth to get any kind of response. Finally, after over a week of waiting and chasing them down for answers, they called me back only to inform me that I would, in fact, need to pay $9,000 upfront to move forward with the purchase. This was completely contrary to what I had been told initially. Not only was I misled about the terms, but they had all of my sensitive documents for over a week, leaving me in the dark the entire time. This complete lack of professionalism and communication was incredibly frustrating. I felt like my time was completely wasted and my personal information was mishandled. If you're looking for a trustworthy and transparent dealership, I would advise avoiding Houston Auto Sales. This experience left a bad taste in my mouth, and I hope others don't have to go through the same ordeal.
This has been the worst car-buying experience I have ever encountered. I spent days communicating with salesperson Marcus, requesting pictures, discussing car conditions, and prices, and exploring financing options. Their lack of professionalism was evident as they were unaware that Chase wouldn't approve a loan for their dealership. After I spent $300 for the inspection and told I would buy it. things took a turn for the worse when I was ready to purchase. Manager Emmen appeared, collected my loan information, checked my credit, and then began miscalculating taxes intentioned. Initially overcharging my taxes by $1500, even after a correction, there was still a $300 discrepancy. After finally providing the correct tax amount, I requested the next steps for the purchase, but Emmen claimed he needed to contact with the loan manager and then inexplicably stopped responding. Neither text nor call was returned the following morning. To my dismay, I discovered that the car had been sold, as their website already listed it as unavailable. This not only wasted a week of my time but also the $300 spent on the vehicle inspection. I missed out on other potential vehicles. After explicitly expressing my intent to purchase, they had me fill out forms and run my credit, only to intentionally mismanage fees and delay, ultimately selling the car without informing me. This is an incredibly dishonest practice! I strongly advise caution when considering purchasing a car from this dealership.
Lorie was rude, inconsiderate, and she wasted my time telling me to come bring my car by. They lure you in with "will pay you 100$ if someone offers you more for your vehicle" and then they will find an excuse and lie to you why they can't honor their own policy, when the dealership next door paid much more than what they could pay for my vehicle. Go anywhere else, don't waste your time trying to sell your car here like I did!