About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. Customers can find a wide range of cosmetics, fragrances, body, skin, and hair care products, including exclusive brands like Kylie Cosmetics, Olaplex, and Ulta Beauty Collection. Ulta Beauty's Conscious Beauty section offers vegan, clean ingredient, cruelty-free, and sustainable packaging options. The salon at Ulta Beauty provides hair, skin, makeup, brow, and ear piercing services, with the option to book appointments online or walk-in. Customers appreciate the friendly staff, with some highlighting the positive energy of employees, like a lady with purple hair who made shopping a pleasant experience. However, there have been mixed experiences, such as a customer who found the store to be very dirty and faced rude treatment from management when seeking help with foundation. Others have encountered issues with product accuracy, like receiving the wrong eyeliner color despite the box indicating otherwise. Despite these concerns, many customers value the helpful staff and good service when assisted.
I wasn’t able to catch her name, but the lady with the purple hair that worked today (5/10/25) is an absolute gem! <3 she radiates such beautiful energy and ugh, she made my shopping experience and day just by a small convo. It’s rare to find people this sweet! I hope she see’s this and knows how lovely of a person she is !
My mom went in to find a new foundation and asked an employee to help. The employee was helping for about 3-4 min before her manager walked by and told her to stop helping us and to help someone else. Like what? So they dont have to wait, they get priority over us. That was very rude. It would be one star but as we were trying to help ourselves now for about 20 min another worked came to assist and did such a great job. Not sure of the managers name but she was a short Caucasian woman and I hope she knows that was disrespectful to a customer. The store was very dirty also, management needs to fix this.
Ordered online 2 waterproof eyeliners, a black & brown. Received 2 browns and the box says black. So I went to Ulta Beauty to purchase 2 black eyeliners. I checked the inside of the box they were both black.