Ratings
Google: 4.2/5
Facebook: 3.5/5
Empire Countertops LLC
2011 Rutland Dr, Austin
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To say I'm frustrated with Empire Countertops is an understatement. The first 50% of our interaction was great, however once my credit card was run, the communication screeched to a crawl and the quality of work was sub-par, at best.I understand that we're in a strange time (global pandemic and all), but if your business remains open, set proper expectations and follow through with communication. Simple enough, right?After measurements had been taken, we were not contacted to set up install. We attempted multiple times to schedule installation, and finally we were given a timeslot a week and a half later. Prior to the installation date, we were never contacted for confirmation...read full review
I purchased a slab through Countertop Smart at Empire. The slab was great. Aimee was helpful prior to the installation. The guy who measured was timely. It took awhile to get the install scheduled. I followed the directions exactly to remove faucets, mirrors etc. These men who did the install did not work for Empire -- they were subs. They cut the slab by my garage door and dust was everywhere in the garage. They left sharp pieces of cut countertop in my driveway. The installers were terrible; they left divots in my wall, broke two under sink pipes and left a mess under the sink. They said the pipes were for a plumber, not their problem. Calls to Aimee got no response....read full review
I’m very happy with my countertops from Empire. They did a great job. The granite slab I bought was gorgeous, the installers were quick, clean and efficient, and Aimee & Becky were quick to take care of any issues I had. The salesperson I met with to buy my slab was also very helpful, he was eager to help but didn’t make me feel pressured to buy. I’d recommend them to any of my friends. I didn’t read reviews before I had my counters installed and I’m very surprised to read so many negative reviews - I think most people that are happy must just not bother to review them, which is a shame because they’re great. Here’s a before and after of my bathroom - looks...read full review