United States Stove Company

United States Stove Company is a reputable manufacturer known for its reliable pellet stoves and exceptional customer support. Customers have shared their experiences with the KP130 pellet stove and other models, emphasizing that while some issues arose—such as problems with the auger and exhaust fan—these were often due to a lack of proper maintenance rather than product faults. The company’s technical support team has received high praise for their friendly and knowledgeable assistance, providing step-by-step instructions and solutions without pushing unnecessary replacements. They stress the importance of correct maintenance and are dedicated to ensuring customers feel supported throughout the troubleshooting process. A recent customer who purchased an Ashley DVAG25-DF stove faced challenges with the product, reporting issues with the flames and black soot buildup. Despite the difficulties, the support team consistently provided solutions, although communication delays were noted. Another customer expressed satisfaction with their 2500 Ashley stove, highlighting its excellent performance after resolving chimney issues related to EPA regulations. They also praised the technical support team, stating that they have successfully resolved issues without the need for costly repairs. Overall, United States Stove Company stands out for its commitment to customer satisfaction, offering effective support and solutions to ensure that their products function correctly and meet user needs.