About CSI Commercial Services Inc.
Reviews for CSI Commercial Services Inc.
Write a reviewHours
Monday: 7AM - 4PM
Tuesday: 7AM - 4PM
Wednesday: 7AM - 4PM
Thursday: 7AM - 4PM
Friday: 7AM - 4PM
Saturday: ClosedSunday: Closed
CSI Commercial Services Inc. is a reputable contract company that offers a range of benefits to its employees, including weekly pay, paid time off, and holidays. The company is known for its excellent customer service, with a dedicated office staff that is quick to respond to questions and concerns. The technicians are well-trained and knowledgeable, and the company is committed to resolving issues promptly. While some customers have experienced issues with scheduling and missed appointments, the company has shown a willingness to correct problems and provide excellent service. Overall, CSI Commercial Services Inc. is a trustworthy and reliable company that has earned a strong reputation in the industry.
i have dealt with this company 2nd time and I was in doubt if they are going to send some tech who just sit and milking for the hours and the money.
But this time they send very excellent and phenomenon tech name Byraon Parker I would give 10outof 10 who is very outstanding tech I ever met from this company. HE was very quick to know about the equipment issue and gave me all the details about his diagnostic. what went wrong wand what is solution. i was impressed the
I Highly recommend Byraon Parker. if you want professional and knowledgeable tech. If I have to call for service again, he will be my tech for this company
I worked for CSI for 4.5 years before being hired on full-time with the company I am was working within for all those years.CSI is a GREAT contract company to work for. No, you don't get raises, because a contract company has to make a contract for what you will be paid and I totally understood that!They are one of the very few contract companies that will pay you PTO and holidays after you have worked for them for so many hours... The other contract companies don't necessarily do that. You're also paid weekly which is super nice and you can cash out your PTO if you haven't used it.They were always kind and courteous and quick to answer any questions I had. I truly appreciated being an employee. And would recommend them 100%!
EDIT REVIEW 4/2023- So immediately after I posted this a year ago, Pam the office mgr in Smyrna called and corrected our issue immediately once realized i was unhappy with service. She sent someone out immediately to fix our fryers. They came out after hours on a weekend and fixed our fryer so we wasn’t down causing a delay in customer service. I was billed for after hours but Pam took care of that as well. Not only did the company correct the issue immediately but later executive from company visited numerous times unsuccessfully cause I was off. The company didn’t give up cause they were never were able to get with me due to scheduling issues he was persistent to speak with me and make sure things were corrected. This is suburb customer service and concern for their customers and shows that every customer counts!!!Very unprofessional and unorganizedThey have home office in different state making appointments that local office cannot provide. Waited 3 days for a technician only to be told they are on a 4 day wait. Home office Shelly on 9/2 made the appointment for Friday 9/3 at 2pm no one showed. Spoke with another person at home office on 9/1 made appt for 9/2 no one showed that’s when I spoke with ShellyWhen called to question why they are making appointments cannot be met, Shelia told me that she don’t know. Very unprofessional as we could’ve easily contacted someone else if they didn’t or couldn’t come out. Definitely think there needs to be procedures on how to make appts when local office doesn’t answer. We’ve used this business multiple times and most times with no problems. But last few times we have had missed appointments and we had to call to find out why. Just really disappointed in service provided.