Bubble Factory Spas

Bubble Factory Spas, led by Jeremie and his team, is a reliable business known for its promptness, knowledge, and honesty. They have extensive experience in moving hot tubs, including large ones like an 8x15 swim spa. Their skill was demonstrated when they quickly, safely, and professionally moved a jumbo spa down several patio flights. They also excel in troubleshooting and repairing hot tubs, effectively identifying necessary parts to fix non-functioning tubs and offering helpful maintenance advice.

A key strength of Bubble Factory Spas is their focus on customer satisfaction. They went above and beyond to ensure a hot tub was successfully moved, even when facing challenges such as a crane company backing out of the move. They took responsibility for mistakes, such as a miscommunication during the installation of a control pack, and took action to resolve the issue, including personally purchasing a new pump. Customers have praised Jeremie for his dependable customer service, noting that he always returns calls and works efficiently.

The team is also known for excellent communication skills. They respond quickly to calls and texts, make site visits to inspect and troubleshoot hot tubs, and are transparent about costs and processes involved in moving and repairing hot tubs.

Overall, Bubble Factory Spas is a dependable and dedicated business that prioritizes customer satisfaction through their knowledge, experience, and commitment to doing what is best for the customer. Customers are happy with the quality of work and fair pricing, often stating they would give them more than 5 stars if possible. Their services include not only moving and repairing hot tubs but also delivering new hot tubs, removing old ones, and even offering free extras like hot tub covers.