Gaines Appliance heat and air repair service

Nov 2023

July 26 my HVAC system went out. Paid $150 to my warranty company American Home Shield for them to dispatch someone to come look at it. They dispatched Gaines Heating and Air out of Ripley TN. He comes, turns off my unit, condemns it and says it’ll be $1400 to fix it. For weeks to follow I attempted to contact Gaines to schedule an appointment, get an ETA of the unit installation, ect. Leaving voicemails with my phone number and email. No response from Gaines.Fast forward to September, I contact AHS wondering what’s going on and to get someone else to come out, they dispatch Clinate King for a second opinion. Climate King says it needs a new unit and says they can...read full review

Oct 2022

Was assigned this company by American Home Shield on Monday 12-28 for non functioning heat pump. Told by AHS to call directly if not contacted by the companyi 24 hours. Contacted company directly on Tuesday 12-29. Was unable to obtain appointment untill Friday 12-31.afternoon. No one showed up, No call or text received to notify of delay, Unable to get response from company by phone or voice mail. Contacted AHS the following day and informed they could not contact company as they were apparently closed. They also would not assign another company until they could contact this company even though temperatures were scheduled to drop to 20's overweekend . As of today, Gaines...read full review

Jan 2022

Was assigned this company by American Home Shield on Monday 12-28 for non functioning heat pump. Told by AHS to call directly if not contacted by the companyi 24 hours. Contacted company directly on Tuesday 12-29. Was unable to obtain appointment untill Friday 12-31.afternoon. No one showed up, No call or text received to notify of delay, Unable to get response from company by phone or voice mail. Contacted AHS the following day and informed they could not contact company as they were apparently closed. They also would not assign another company until they could contact this company even though temperatures were scheduled to drop to 20's overweekend . As of today, Gaines...read full review